We strongly recommend that you store your parasol when not in use, especially during winter months. We do not recommend leaving your parasol out in poor weather or unattended in furniture when a gust of wind could cause damage. You should ensure your parasol is clean and dry to prevent any mould or mildew forming when folded and stored.
Shipping costs for this product:
UNITED KINGDOM MAINLAND (excluding Scottish Highlands, Offshore Islands and Northern Ireland) - £3.99!
THIS PRODUCT IS NOT AVAILABLE FOR DELIVERY TO NORTHERN IRELAND, SCOTTISH HIGHLANDS AND OFFSHORE ISLANDS.
Due to the large, bulky size of this product we can not deliver it to locations outside of the UK Mainland. This includes Northern Ireland, Scottish Highlands and Islands. If you place an order for a bulky product such as Rattan, Sofas, Beds and Recliner chairs outside of the UK Mainland your order will be cancelled. We appreciate your understanding regarding this issue considering the difficult nature of delivering these large, bulky items. However all of our other (non bulky) products can be delivered anywhere in Europe. Please contact us on 0186-569-2194 if you have any questions.
*Under our Shipping Policy this product is classed as "Oversized".
Orders for this item will be despatched on 2 separate deliveries as follows -
The larger part of your rattan set (Table and Parasol) will be delivered on a 2 man delivery service due to the size of the furniture. This is has a lead-time of 3-5 working days, once the couriers have the item at their delivery depot. The couriers will contact you directly to arrange the delivery.
The smaller items being the chairs and parasol base will be despatched on an overnight delivery service, and these will be delivered to you within 2-3 working days from placing your order (Pending Stock Availablilty)
Apart from frances in customer service the whole process was as painful an experience as I can remember,rude drivers,part deliveries,stuff not turning up and finally 2 weeks from ordering it arrived,wow,you couldn’t have done any worse if you’d tried!!!!
I ordered my table and chairs on the 6th June which stated it was in stock! I had to contact laura James a week later to ask where my order was and the reply I got was they were waiting for stock!!! Not what it stated on there website when I ordered my item!!
I then received my chairs on the 27th June but no table or parasol!! I yet again contacted them to find out my table and parasol was arriving a week later!! So 4th July I received the table but no parasol!! That finally arrived on the 8th July!! This company is a joke, when you order a table and chairs you expect it to arrive all together!! Not gradually over a month!! I will never ever order anything from this company ever again!!