Shipping costs for this product:
UNITED KINGDOM MAINLAND (excluding Scottish Highlands, Offshore Islands and Northern Ireland) - £3.99!
THIS PRODUCT IS NOT AVAILABLE FOR DELIVERY TO NORTHERN IRELAND, SCOTTISH HIGHLANDS AND OFFSHORE ISLANDS.
Due to the large, bulky size of this product we can not deliver it to locations outside of the UK Mainland. This includes Northern Ireland, Scottish Highlands and Islands. If you place an order for a bulky product such as Rattan, Sofas, Beds and Recliner chairs outside of the UK Mainland your order will be cancelled. We appreciate your understanding regarding this issue considering the difficult nature of delivering these large, bulky items. However all of our other (non bulky) products can be delivered anywhere in Europe. Please contact us on 0186-569-2194 if you have any questions.
*Under our Shipping Policy this product is classed as "Oversized".
Any orders before 2pm will be dispatched on that business day - Monday to Friday. The item will arrive within 2 business working days after purchase.
If you place your order on a Saturday or Sunday you can expect your item will be dispatched when our warehouse reopens first thing Monday morning and therefore you should receive your item on the Wednesday.
Any questions please contact us.
The 9 seater is not a 9 seater it’s 7.
The pillows are not white as described, they are gray.
12 of the bolts needed to build it were missing. When I raised this, I was told it was going to take 10 days for some more to be sent.
The customer service is shocking, the product is low quality and would advise everyone not to purchase from this company.
We ordered a 9 seater L shape outdoor sofa. (As your previous reviewer it’s def not a 9 seater!!!) Faulty part on the table and not enough screws with it. I have emailed several times now and after 2 weeks I have still not received anything. I’ve been told the warehouse guy was away.. surely there’s someone else who can deal with it?? And I have also been told it will take 8-10 days for the screws as they need to unpack a box to get them! Ridiculous service. I just want the parts so we can finish putting it together!! Not happy.
The picture on the website, which is one of the reasons we placed the order as it had a high back, is not what we received. Despite querying this with emails and phone calls the issue has not been resolved to our satisfaction. Did notice that the website picture has subsequently been changed ...🤔
Would not use this company again.
Last box arrived today. Still to build now that it should all be here. Already wishing I had bought pre built locally
We put our garden furniture together today after having to request some more screws and washers as we didnt have enough. We are very pleased with the product however it is not a 9 seater! 7 at max, unless they mean children? Theres only 3 of us so I don't mind.