Laura James UK sofa guarantee
- 1-year manufacturer’s guarantee
- 10-year Frame guarantee
Subject to correct usage & maintenance and excluding fair wear & tear.
Any defects must be notified to Laura James within a reasonable amount of time after delivery & once in use in the home, supported by an email in advance of any service being offered.
This should detail order track number, the product, date of delivery, reported fault & any images of fault. Where necessary a technician’s visit will be arranged to determine the issue and rectify if possible.