Shipping Policy

On each of our products you’ll see a delivery tab, this is where you will find the specific delivery information for that product. Please refer to this to find out your desired product delivery charge and timings.

Delivery charges

UK - 

• £3.99 

Europe - 

• Please contact us on +44 330 808 5288 to arrange your purchase and delivery

Rest of the World - 

• Sorry we do not currently ship to countries outside of Europe

When can I expect delivery?

Standard Delivery

Any orders before 1pm will be dispatched within 3-5 days - Monday to Friday. The item will arrive within 5-10 business working days after purchase.

If you place your order on a Saturday or Sunday you can expect your item will be dispatched Thursday at the latest, and therefore you should receive your item on Friday or Monday.

Oversized Delivery (UK mainland only)

Any products classed as oversized will be delivered on a 2-man delivery service due to the size of the furniture. 

Our courier company will contact you to arrange delivery. We aim for this to be within 5-10 working days, on a day of your choice. The delivery date can also be extended a further 7 days to suit you.

*PLEASE NOTE: Due to the large, bulky size of this product we can not deliver it to locations outside of the UK Mainland. This includes Northern Ireland, Scottish Highlands and any offshore Islands. If you place an order for a bulky product such as Rattan, Sofas, Beds and Recliner chairs outside of the UK Mainland your order will be cancelled. We appreciate your understanding regarding this issue considering the difficult nature of delivering these large, bulky items. However all of our other (non bulky) products can be delivered anywhere across the UK & Europe.

The item I have ordered shows a delivery on or before date, when will I receive my order?

If the item shows a delivery on or before date, this indicates that it is on pre-sale and is currently on its way to our warehouse. The item will be delivered to your door on or before the date specified.

For example, if the item says delivery on or before 4 November, delivery will occur on or before the 4th November. If the delivery on or before date changes after you have purchased and we haven’t contacted you, your delivery date range remains the same as originally stated at the time of your order.

Please contact us on 01865 692 194 if you have any questions.

Need further help?

Check out our FAQs or please contact us on 01865 692 194 or via email.