Payments Policy

Your payment security

Laura James maintains the highest levels of security. We take the privacy and security of your payment and personal details very seriously.

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.laura-james.co.uk in your browser address window. A small, locked padlock will also appear in the bottom bar of your browser window.

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online

Only connect to secure wireless networks that you trust

Our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.

To use these services, you must first register with the bank or other organisation that issued your card.

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password when you make a purchase that requires authorisation.

Please note:

Your Verified by Visa, Mastercard® SecureCode™ or American Express SafeKey SM password is individual to you, we don't have access to card issuer passwords.

Using WiFi in public places

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from laura-james.co.uk requesting this kind of information, please don't respond, but do let us know about it.

We are authorised by the Financial Conduct Authority: https://register.fca.org.uk/s/firm?id=0014G00002ztvR6QAI