Terms and Conditions

AGTC LTD - Trading as Laura James

Terms and Conditions

Your order for goods is accepted and a contract is formed between AGTC LTD Trading as Laura James and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Laura James, nor at the point in time that you receive an email from Laura James acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Laura James or may be cancelled by you. 
Returning your order
You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive your goods. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address, within 14 days of delivery of your order.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation to the returns address provided and we will refund to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation apply. We may make a deduction from your refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will refund you no later than 14 days after the day we receive back from you any goods supplied.
You will lose your right to cancel or return goods within the change of mind period in the following circumstances:
  • You have assembled the product
  • You have made amendments to the product
  • You have attempted repairs on the product
Damaged Orders
We know how heart breaking it can be if your new purchase arrives damaged, and we want you to know that if this is the case you will be eligible for a replacement or a refund.
When the courier partner delivers your item please check for any external damage to the packaging. If there is external damage inform the driver immediately.
Please carefully inspect the internal items. If the product you have purchased is damaged please contact us within 48 hours of delivery with your order details and we will be happy to resolve the issue for you. Our courier partners require photos or video of the outside or the box, the internal packaging, and the damage to the item in order for us to raise a claim. It also allows us to help assess whether you require a spare part, a replacement, or a refund. Unfortunately, outside of the 48-hour window we are unable to assist with damaged orders.
If items have been damaged due to wear and tear we will be unable to give a refund for the item.
Lost Orders
Our courier partners will contact you with a date to deliver your order. Just occasionally an order containing several boxes may be delivered by separate vans. If you do not receive all of your order on the date expected, please contact us within 48 hours in order for us to resolve the issue for you.
Returns
It's important that you inspect your order on delivery. If you're not happy, let our delivery partner know at the point of delivery, note the issue on the delivery confirmation and contact us.
Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you however if we've missed something or sent you the wrong thing, just let us know within 30 days from receiving your delivery along with a few photos of the issue. Our team will assess your complaint and work to resolve it.
Please check your all parts of your product for any visual issues before you attempt assembly of the product. Our team cannot assess these issues after the product has been assembled/used.
Guarantee
  1. 2 Year guarantee begins from date of purchase (for all purchases from 01/03/2022) (*please refer to point 9 for full exclusions)
  2. Proof or purchase must be provided and is the responsibility of the purchaser.
  3. We reserve the right to request images or video demonstrating any fault or to inspect the product to verify any fault.
  4. The guarantee is non-transferable and valid from the date of original purchase only.
  5. Consistent with meeting its obligations under this guarantee, Laura James reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
  6. If your item is a part of a set, only the damaged item will be repaired or replaced.
  7. If your product cannot be repaired, we will replace it with the same model. If no longer available, we will provide an equivalent product or value towards the purchase of a new product at our discretion.
  8. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory product.
  9. This guarantee does not cover:
    • All UK made sofas - Georgia, Taylor and Frankie. Please see separate sofa guarantee.
    • If there is evidence of product abuse, misuse or use in a non-domestic environment.
    • Damage due to deviation from product instructions on assembly.
    • If the product has not been properly maintained in accordance with care instructions.
    • Any alterations or repairs not made by us.
    • Natural wear and tear, including scratches and chips to surface finishes, General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement.
    • Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.
    • Fading, cracking, and splitting of timber, as part of natural ageing process due to weathering
    • The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
    • If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product.
    • If the product has been exported outside of Great Britain and Northern Ireland.
  10. The above conditions relating to Laura James’s guarantee are not intended to affect your statutory consumer rights.
Pricing policy
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Promotions
From time to time, we will run promotional activity offering savings on our everyday prices. In most cases, this saving will be based on our most recently charged price, however in some cases we may offer savings on a price we may charge in the future.
Price changes will not affect any order we have accepted. We are unable to offer a price reduction on items for item originally purchased that are reduced in promotional activity.
During any event, intervening lower price may apply (Further reductions, Introductory Offer, Clearance). We are also unable to offer any price adjustment on products purchased at a discounted price within promotional activity should the price be reduced further.

Domestic and Commercial use

All Laura James products are designed and manufactured for domestic use. Domestic use furniture is designed for occasional use rather than continuous and high traffic wear and tear synonymous with a commercial or business environment. We work closely with our manufactures to ensure durability and quality with our products for our customers to use and enjoy at home.
Any products that are used in a commercial environment, can include but is not limited to gyms, hotels, spas, offices or any other office for business or commerce, and public venues.

Description of products

The images of the Products on our site are for creative and illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen device will display the colours accurately or reflect the exact colour of the Products. Please also note that our imagery will have shadow, varying lighting and backdrop colours which will impact the item colour based on season, photographer and editing. For more questions, please do contact our customer service team who will speak to the creative and buying teams for further clarification, if needed. 
Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
Outlet Products
All outlet products are offered at a discounted cost due to, but not limited to minor marks, scratches, dents and packaging damage. However, all items sold will be functional with all parts to assemble. Any major faults found must be reported with images of both the packaging and the product within 15 days of receiving the order to our Customer Care team to resolve the issue. We are unable to accept returns of Outlet products that have not suffered major faults.
Unforeseeable Delays
Laura James reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the products ordered by the customer (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Laura James including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the customer shall be entitled to give notice in writing to the Laura James to terminate the Contract.
Where an issue has arisen, including but not limited to late delivery, Laura James shall be given 3 working days to investigate with our delivery partner and reply to any query with respect to the delivery issue that has arisen and provide the customer with further information and solution.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
This policy is offered in addition to your legal rights.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
  • Pay Later 30
  • Pay in 3 instalments
  • Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

SMS Marketing 

By consenting to Laura James’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, please use the unsubscribe link we provide you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
The AGTC Ltd mobile message service (the "Service") is operated by AGTC Ltd (“AGTC Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to AGTC Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AGTC Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AGTC Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Laura James or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AGTC Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Laura James or email info@laurajameshome.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Last updated: March 27, 2024

Email Sign up Competition

Entry and Competition Details
To enter this giveaway to win a £500 voucher to spend across our website. This is ongoing month by month.
The winner will be chosen at random via a name generator.
The winner will be contacted VIA the email they signed up to marketing with within 7 days of the competition ending, if the winner does not reply within 48 hours another winner will be chosen and contacted.
Entrants must be from the mainland UK and be over the age of 18.
We will check that the winner has complied with the above rules before contacting them.
Once contacted the winner will be expected to supply us with details of how to send the item to them.
This contest is in no way affiliated, sponsored or administered by Instagram.

Competition Terms and Conditions

Laura James Home/AGTC LTD have the right to cancel this competition at any time. If the prize becomes unavailable for any reason Laura James Home/AGTC LTD have the right to substitute this for a prize of similar value.
The winning contestant in unable to swap this prize or substitute it for something else.
The prize cannot be used in conjunction with any other offers and cannot be exchanged for cash.
Laura James reserves the right at its sole discretion to disqualify any entrant it finds to be attempting to undermine the entry process, the website, or the legitimate operation of the promotion, or otherwise fails to comply with the prize draw rules.
Any personal data that is collected as part of the competition will be processed in accordance with applicable UK data protection legislation. For further information on our privacy policy, visit our website.
Your data will not be added to any marketing databases unless we have your express consent.
By submitting an entry, you agree that it will be published on our social media pages, website, and newsletter, and in the event of winning you will be involved in the publicity of the prize.
Entry to the competition is open to individual residents of the UK aged 18 or over, except employees of AGTC Ltd trading as Laura James, their associates, their families, or anyone else connected with the competition.
There is no purchase requirement to enter and there is no charge to register for use of the website. By submitting an Entry, you agree to be bound by these Rules.

Review Competition

Leave us a review following your email request to be in with a chance of winning £250. Add a photo to your review to win a further £250.
  1. This promotion is open to legal UK residents aged 18 and over, excluding employees of the promoter and their immediate family, or anyone professionally associated.
  2. This promotion is exclusive to laura-james.co.uk and does not apply to other sales platforms, e.g. Amazon, Wayfair.
  3. Purchase is necessary
  4. Promotion Period: Reviews must be submitted between 00:01 on the first day of the month until 23:59 on the last day of the month to qualify for entry into the monthly draw.
  5. To Participate: Leave us a review during the promotion period to be automatically entered into a monthly prize draw.
  6. Photo entries must capture the reviewed product in order to qualify.
  7. Only one prize can be won per person.
  8. Entry Requirements:
    • All reviews and photos submitted are authorised to be used on all Laura James channels, including (not limited to) Instagram, Facebook, Pinterest, plus use across our website and customer facing communications.
    • Review must be relevant to the product purchased.
    • Photos must be of the product reviewed and purchased, and display the product clearly.
  9. The Prize:
    • £250 voucher to spend on laura-james.co.uk for a written review
    • £500 voucher to spend on Laura James for a written review with photo
    • Voucher is valid for 365 days from date of issue
    • Voucher is single use only. Cannot be used for part payments.
  10. Winner Selection: All valid entries received within the promotion period will be entered into the draw to be conducted within 5 working days of the closing date.
  11. Winner Notification:
    • The winner will be contacted via the email address used to place your order.
    • The winner will be required to respond within 14 days to confirm eligibility and acceptance of prize.
    • In the event that the winner does not respond within 14 days of initial contact, the Promoter reserves the right to allocate the prize to an alternate entrant chosen in the same method.
  12. All entries must be made by the entrant themselves. Bulk entries made from trade or third parties will not be accepted. Incomplete entries, entries which do not satisfy requirements or those entered by automated systems will also be disqualified and not counted.
  13. The promoter will only use any personal details supplied for the administration of the prize draw and for no other purpose unless consented. See privacy policy.
  14. By taking part in this promotion, all participants will be deemed to have accepted these terms and conditions.
Sample Sales
All items sold at a Laura James Sample Sale are sold as seen and have been used for photography, quality control or range planning purposes. These items may have been built or will still be constructed, or loosely built and may require additional fixings and building to be fully operational. We cannot guarantee we have all fixtures and fittings - so please ask upon purchase.
Samples will have been stored in the warehouse and transported on to locations, therefore scratches and damage maybe visible. The amount of damage will be reflected in the price of the item. Samples may require a clean to be up to 'as new' standard'. 
We may not have fixings required to build the product as spare parts are limited. Please ensure you check all items before purchase and understand what is missing and needs replacing, if required e.g. screws for chair legs or cushion cover missing. 
Samples that are boxed and 'as new' will be set at a cost of RRP - 20% only. All constructed or damaged items will be discounted based on condition. 
All samples must be collected upon purchase. We do not offer a delivery service or storage service for samples that cannot be taken upon purchase on the day. 
Samples are sold on a first come, first served basis. Please do expect to Q for entry.
Once our samples are sold, we cannot sell any full price stock at sample sale prices, even if the samples are currently stocked on our website. 
All samples must be paid for in full and in cash on the day. We not have the facility to take any card/apple pay or BACS payments. Sales are full and final and we do not accept returns or refunds on sample items seen in person before purchasing. 
Samples will not be covered by the Laura James guarantee. 
We reserve the right to end the sale without warning should stock be sold before the end of the event.
Governing Law
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
AGTC Ltd is a company registered in England and Wales with company number 08805177. Laura James is the trading name of AGTC Ltd.
Company Address
AGTC Ltd (Trading as Laura James)
Unit 7 Horseshoe Park
Pangbourne
Berks
RG8 7JW
Returns Address
Unit 2 Provincial Park, Nether Lane, Ecclesfield, Sheffield, S35 9ZX
VAT Number: GB212993210
FCA click here: AGTC LTD (fca.org.uk)

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