Terms and conditions

Your order for goods is accepted and a contract is formed between Laura James and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Laura James, nor at the point in time that you receive an email from Laura James acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Laura James, or may be cancelled by you. 

Cancellation

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive your goods. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address, within 14 days of delivery of your order.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation to the returns address provided and we will refund to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation apply. We may make a deduction from your refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will refund you no later than 14 days after the day we receive back from you any goods supplied.

You will lose your right to cancel or return goods within the change of mind period in the following circumstances:

  • You have assembled the product
  • You have made amendments to the product
  • You have attempted repairs on the product

Returns

It's important that you inspect your order on delivery. If you're not happy, let our delivery partner know at the point of delivery, note the issue on the delivery confirmation and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you however if we've missed something or sent you the wrong thing, just let us know within 30 days from receiving your delivery along with a few photos of the issue. Our team will assess your complaint and work to resolve it.

Please check your all parts of your product for any visual issues before you attempt assembly of the product. Our team cannot assess these issues after the product has been assembled/used.

Pricing policy

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Description of products

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen device will display the colours accurately or reflect the exact colour of the Products.

Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

Unforeseeable Delays

Laura James reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the products ordered by the customer (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Laura James including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the customer shall be entitled to give notice in writing to the Laura James to terminate the Contract.

Where an issue has arisen, including but not limited to late delivery, Laura James shall be given 3 working days to investigate with our delivery partner and reply to any query with respect to the delivery issue that has arisen and provide the customer with further information and solution.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

This policy is offered in addition to your legal rights.


Company Address

AGTC Ltd

Unit 7 Horseshoe Park

Pangbourne

Berks

RG87JW

 

Returns Address

Unit 21 Newton Chambers Road Thorncliffe Business Park, Sheffield S35 2PH

 

VAT number: GB212993210

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