Terms and conditions

Your order for goods is accepted and a contract is formed between Laura James and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Laura James, nor at the point in time that you receive an email from Laura James acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Laura James, or may be cancelled by you. 

Cancellation

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive your goods. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address, within 14 days of delivery of your order.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation to the returns address provided and we will refund to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation apply. We may make a deduction from your refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will refund you no later than 14 days after the day we receive back from you any goods supplied.

You will lose your right to cancel or return goods within the change of mind period in the following circumstances:

  • You have assembled the product
  • You have made amendments to the product
  • You have attempted repairs on the product

Returns

It's important that you inspect your order on delivery. If you're not happy, let our delivery partner know at the point of delivery, note the issue on the delivery confirmation and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you however if we've missed something or sent you the wrong thing, just let us know within 30 days from receiving your delivery along with a few photos of the issue. Our team will assess your complaint and work to resolve it.

Please check your all parts of your product for any visual issues before you attempt assembly of the product. Our team cannot assess these issues after the product has been assembled/used.

Pricing policy

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Promotions

From time to time, we will run promotional activity offering savings on our everyday prices. In most cases, this saving will be based on our most recently charged price, however in some cases we may offer savings on a price we may charge in the future.

Price changes will not affect any order we have accepted. We are unable to offer a price reduction on items for item originally purchased that are reduced in promotional activity.

During any event, intervening lower price may apply (Further reductions, Introductory Offer, Clearance). We are also unable to offer any price adjustment on products purchased at a discounted price within promotional activity should the price be reduced further.

Domestic and Commercial use

All Laura James products are designed and manufactured for domestic use. Domestic use furniture is designed for occasional use rather than continuous and high traffic wear and tear synonymous with a commercial or business environment. We work closely with our manufactures to ensure durability and quality with our products for our customers to use and enjoy at home.

Any products that are used in a commercial environment, can include but is not limited to gyms, hotels, spas, offices or any other office for business or commerce, and public venues.

Description of products

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen device will display the colours accurately or reflect the exact colour of the Products.

Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

Outlet Products

All outlet products are offered at a discounted cost due to, but not limited to minor marks, scratches, dents and packaging damage. However, all items sold will be functional with all parts to assemble. Any major faults found must be reported with images of both the packaging and the product within 15 days of receiving the order to our Customer Care team to resolve the issue.

Unforeseeable Delays

Laura James reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the products ordered by the customer (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Laura James including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the customer shall be entitled to give notice in writing to the Laura James to terminate the Contract.

Where an issue has arisen, including but not limited to late delivery, Laura James shall be given 3 working days to investigate with our delivery partner and reply to any query with respect to the delivery issue that has arisen and provide the customer with further information and solution.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

This policy is offered in addition to your legal rights.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later 30
  • Pay in 3 instalments
  • Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Giveaway Terms and Conditions  

Laura James Home/AGTC LTD have the right to cancel this competition at any time. If the prize becomes unavailable for any reason Laura James Home/AGTC LTD have the right to substitute this for a prize of similar value.

The winning contestant in unable to swap this prize or substitute it for something else.

The prize cannot be used in conjunction with any other offers and cannot be exchanged for cash.

Laura James reserves the right at its sole discretion to disqualify any entrant it finds to be attempting to undermine the entry process, the website, or the legitimate operation of the promotion, or otherwise fails to comply with the prize draw rules.

Any personal data that is collected as part of the competition will be processed in accordance with applicable UK data protection legislation. For further information on our privacy policy, visit our website.

Your data will not be added to any marketing databases unless we have your express consent.

By submitting an entry, you agree that it will be published on our social media pages, website, and newsletter, and in the event of winning you will be involved in the publicity of the prize.

Entry to the competition is open to individual residents of the UK aged 18 or over, except employees of AGTC Ltd trading as Laura James, their associates, their families, or anyone else connected with the competition.

There is no purchase requirement to enter and there is no charge to register for use of the website. By submitting an Entry, you agree to be bound by these Rules.

The giveaway will close at 23:59 on 19 November. The winner will be chosen at random via a name generator.

The winner will be contacted VIA Instagram DM from laura.james.home on 23 November, if the winner does not reply within 48 hours another winner will be chosen and contacted.

We will check that the winner has complied with the above rules before contacting them.

Once contacted the winner will be expected to supply us with details of how to send the item to them.

This contest is in no way affiliated, sponsored or administered by Instagram.

Governing Law

These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

AGTC Ltd is a company registered in England and Wales with company number 08805177. Laura James is the trading name of AGTC Ltd.

Company Address

AGTC Ltd

Unit 7 Horseshoe Park

Pangbourne

Berks

RG87JW

Returns Address

Unit 21 Newton Chambers Road Thorncliffe Business Park, Sheffield S35 2PH

VAT number: GB212993210

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