Reviews

Based on 15884 reviews
75%
(11860)
14%
(2158)
5%
(804)
2%
(360)
4%
(702)
Perfect outdoor set

Had a problem with my first order, was quickly rectified. Bit difficult to put together but so worth it, so comfy and looks lovely!

Surprised at the quality!!!

I expected them to be a bit naff for the price but actually they seem pretty sturdy and look good for the price. Really happy with my purchase. We had a small issue with one part for one chair. Got in touch with customer services who responded quickly and where friendly and helpful the problem was sorted no issues now ha e the full 6 chairs.
Would buy from Laura James again.
Thanks A*

Shoe storage

Great product looks good. Had to cut out back part to fit around skirting.

Love it

Absolutely beautiful, great value and fits in all my shoes 😁

Kemble rattan dining set

I received the dining set and on opening the box the glass table top was completely shattered. I have not received a replacement and have no idea when it will be delivered. (Hopefully before the summer ends).

Lovely set

Not too difficult to put together, fab quality, and love the adaptability. Really glad I got the cover because I want this set to last!

Lovely chair but arrived damage

Chair is lovely, however there is a mark on the suede, which is really disappointing! Arrived like this but unfortunately haven’t had the time to reach out to CS. Otherwise would have been perfect. Would have preferred silver legs over gold but still looks good.

Well worth the money!

Quite a long wait to actually get the bistro set which was unfortunate due to COVID but was well worth the wait. I found it fiddly to put together but my Son had no problem whatsoever - just don’t tighten the screws until all completed. Once finished looks absolutely lovely on my patio. The chairs are extremely comfortable - you don’t need to worry about not trying them first because, believe me, they are just right and all my friends have agreed. Do not hesitate to buy - fantastic value for money - even my Sister agreed and she is very fussy!!

Outside furniture

Beautiful set ( 2 chairs and table in orange) the only negative comment I have is that the glass suction cups don’t work leaving the glass loose and not great when you have children. Great ordering and delivery services for that I would give 5 stars

Disappointed

Quality of the seats if far away from the expectation, even if You mount them properly, they are nodding anyway. Also, few screws was missing in the bag! 🤦‍♂️ I love the black glass so thats why I just put 3/5 stars.

Great purchase

Easy to assemble (and I'm useless at flat pack), looks good and value for money. Very happy with my purchase

Great Little Sofa Set

Good quality and very competitively priced compared to other suppliers, still looks
as good as it did when it arrived. Perfect for my patio. It took a while to put together but managed on my own with no issues - instructions were good.. Delivery came before expected date so all in all delighted with it.

Great little unit

Fits perfectly in my hall and great for the price. Love it

Wonderful little sofa

Got this sofa to go in my summer house. Fits perfectly and is comfortable……Just what I needed.
Easy to put together with 2 people, but could be done single handed if needed. Cushions are in the bottom of the sofa, just unzip the zip and there they are, so just remember to remove them before putting it together.
There were two bolts missing but a quick email to the company and they were sent out in the post.
Delivery was great. Got it rescheduled as the summer house wasn’t ready for it to go in.
Great communication with the delivery guys before they arrived. They would have taken it up to my summer house at the back of my garden if I wanted, but the paint was still wet! So I got them to just put it in my hallway.
Overall it’s a great little sofa and communication from company was fab.

Incredibly Frustrating + Incompetent Picking Team/Warehouse Staff

A very frustrating, incompetent display of fulfilling a simple online order.

I was finally able to order my 10 piece garden dining cube set, after the stock which had been unavailable for ages came back in to purchase/order status.

Thankfully I was checking the website 2 or 3 times daily as I came across the availability to order this item days before the automated email request i set up landed in my inbox!!

I ordered the items and the boxes duly arrived. There was 4 boxes of 5 correctly delivered with 1 box of the assignment incorrectly picked, for another garden dining set basically.

It has took > 40 emails, ~ 5 phone calls, numerous pictures from the instruction manual booklet and a whole month from when the original incomplete delivery landed to get all the correct parts to finally build it.

I also have a lot of useless spare parts as I received a number of deliveries of incorrect parts which they are unwilling to collect so will be left to rot and or end up in land fill when I hoped they could he returned for them to have as spares for others. They have suggested my issues are not unique so there is going to be a lot of environmentally unframed garden furniture getting dumped at skips when they could be used, they're brand new packaged parts!!

I point the incompetent figure directly at the picking staff as you have to be pretty brain dead to repeatedly send out the wrong parts where clear instructions, dialogue, pictures of said missing items, etc have all been provided and verified first with customer services before picking the spares/replacements.

The item is of excellent quality, the customer service team were very helpful but the overall affair has been one complete incompetence.

As I often do with such items when buying from a new online source, I buy one item, in this case a big item, before I commit to the other items I also wanted, and there was 3 or 4 other garden furniture items I wanted, but this whole experience has been nothing but off putting and ill be looking elsewhere.

Good luck with your orders people, apparently there is a new systems, provisions, management, etc and all the usual PR stuff now in place to prevent this happening but I'm not so sure...

2 stars. Item great and cstomer service good otherwise it would be 1 star. I think 2 stars is generous with this complete carry on I had to endure...

Rattan Sofa Set

This is a wonderful set that has transformed our outside area. Much better quality than I had expected.

Great and good quality furniture delivered earlier than planned

Like many places online garden furniture was sold out everywhere back in May so when I saw it available but delivery not until of before 12th July I made my choice to order at beginning of May. They kept me updated on the order and at the beginning of June wqs told it was back in stock and shortly after told it was dispatched. It arrived on 19th June 4 weeks earlier than planned. Great packaging and very easy instructions to follow. There was slight cosmetic damage on one part but nothing too bad. However incontacted customer services who were great and offered me a.small compensation refund for the small damage which was accepted. The furniture is great and very comfortable. Amazing service overall and would buy from again.

Fantastic Cupboard

This cupboard arrived when stated and was well packaged.

All the cupboard parts had a number and all the screws etc had a letter, which made assembly very easy. The instructions were clear and easy to follow.

The cupboard is heavy, sturdy, there is a lot of space inside and looks great.

I would buy this cupboard again if we need another.

Worth every penny!

After being let down by a large well known DIY/Garden company (waited a month for our garden furniture to arrive only to find it was extremely damaged, paint chipped and wouldn’t screw together) we came across Laura James via Google and we’re so pleased we did! The garden set looks beautiful and is really well built, it was also easy to put together and arrived sooner than expected. Very happy 😊

Great but instructions could be better

Unfortunately the instructions weren’t very clear but we managed to figure it out pretty easily. You have to use a bit of common sense but other than that I’m really happy with the bed frame, it’s absolutely perfect

Value for money Stevie wardrobe & Drawers set

Before buying I'd looked all over the internet for some time, nothing I loved was in my price range. This set popped up on my emails, don't know how but soon as I saw it I knew it was the set I loved. I ordered it straight away but had to wait 4 weeks. They keep you informed of time of delivery & you just need txt back yes to delivery if your happy and it's delivered. The give you a time slot to & take to room off choice. I was very impressed. I opened each box out to check if all the pieces were in tact and parts were all there first before any assembly. It's very heavy so have someone help you. My Son assembled it all the following day and it looked 5 star but there is so many parts, especially the drawers but it'll take upto 1 whole day building. Don't try to rush it & it'll be perfect when finished. I built the bedside drawers myself & got used to how it worked first which I found made it easier for everything else. Everything is numbered individually, the instructions shows each picture & you look up the number/part. When delivered each box has a number package one two etc, this helped as needed on instructions in order of build. I couldn't have been more happy & the quality is good. It's solid and not flimsy so I don't worry about it tipping etc. I can definitely say I'm very pleased with it all & tell you it's worth every penny I paid. I de cluttered all my clothes etc but found I had more storage in this set than I anticipated as the shelves drawers etc are all quite deep. I have a place for everything now & more , it's perfect for me. I bought the white set, I thought If it chipped in future a little bit of chalk paint & filler will definitely solve it. Sorry my review is a bit long but it's all a true account of my experience. Thanks

Great product

Was a little bit wary when we ordered the set as we wasn’t sure how good the quality would be. It’s was relatively easy to assemble and looks great and so sturdy. Just what we wanted. We’ve added some more cushions and looks really expensive. Very happy and would definitely recommend.

Shoe storage

Perfect for what I need. Looks more expensive than it was and had lots of compliments. Really happy with it.

Lovely pop of colour

Love this set, looks fab against the black wood in my garden. Straightforward assembly.

Love the versatility of this set and how it looks

Had been keeping an eye out for a rattan cube outdoor dining set for some time, and when I found this site with so many great reviews at a good price I bought the set including the parasol. Was kept up to date with expected delivery date and changes when it was ready to be delivered ahead of time. Great customer service, as even though one piece was missing it was very quickly posted out to me. The instructions are very easy to follow and as long as you do stick to the instructions, it’s very easy to put together. The end result looks lovely and we’re very happy with everything. Thank you for great products and service.

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