Reviews

Based on 19564 reviews
75%
(14672)
14%
(2681)
5%
(1029)
2%
(420)
4%
(762)
Lovely but one wrong piece sent

Love the entire drawers exactly what i wanted but the piece at the bottom was sent as the wrong colour. So the whole drawer is grey and one white strip at the bottom.

The best value garden furniture out there!

I don’t rate things highly easily, but Laura James has surpassed my expectations in all respects. The furniture is fantastic quality. Exactly what I wanted. It was well packaged so the glass was completely in tact. The product arrived 2 weeks early. Easy to assemble. I have no reservations to fully recommend. I would certainly order again from them in future.

Poor quality and nightmare to build

The wardrobe is OK but not great quality. The parts were damaged on arrival or chipped and it look 6 hours for two people to build. It's also impossible to get the doors and drawers to sit straight.

It’s stunning!!!

I’m so so happy with it. The quality is amazing! Looks amazing in my home

Little bit delayed

Parcel got delayed nearly a month but got it delivered finally . Lot of screws in there . Seems sturdy . Took lot of time to assemble . Happy so far .

Hebe string bistro set- colour not as shown

The pictures on the website show a lovely modern dark grey colour . The set I received was a speckled colour- a mix of very light grey and dark browny grey- it looks like it’s been sat in the sun for several years and has weathered. I’ve sent in photos to customers services and, whilst receiving a very prompt response, was told that the set was “grey” and if I wished to return it I would have to pay the postage- I’m not impressed. Even in terrible lighting it doesn’t look like the pictures on the website .

Lovely shoe cabinet

Bought this cabinet for my porch where shoes were stored in a plastic box which looked untidy. This unit also has a drawer which I wanted for storing dog lead and walking accessories. The unit was straightforward to put together, each piece numbered and instructions were easy to follow. It is sturdy and freestanding with four legs, although can be secured to the wall with fixing included. I would recommend this shoe cabinet and would buy again should I need an additional one.

Fantastic Product

This was the perfect piece for our bedroom. Great value for money, looks beautiful, easy to put together.

Love it 🧡

Beautiful little table and chairs brightening up my balcony! The orange is more of a coral colour … love it. Comfy to sit on for a while. Assembly took a wee while and with a little help but worth it.

Quality average & missing screws

We had to source a few of our own screws as there were some missing. There was also a couple of scuffs when it arrived which is noticeable when you look closely. Only noticed by the time we built it so too much hassle to dismantle and send back. Wasn’t impressed with the quality. Other than that it looks grand.

Lovely garden set

Beautiful garden set. Chairs were a bit tricky to build, table & parasol were straight forward. Highly recommend for outdoor dining. Chair cushions are also very comfy.

Stevie Chest of Drawers

It looks great and my son love it. Not difficult to assemble and the quality is quite good.

Lovely table but arrived damaged

Whilst I really like the table, it arrived quite damaged with a large and visible scratch on the surface of the table and some scuffs on other parts. After going back and forth with the customer service team, the options I was given were a small partial refund or a replacement part. Given the table had already been assembled it wouldn’t be easy to take apart and put a new top on so I accepted the partial refund, but given the extent of the damage it was very disappointing amount. I would recommend thoroughly checking all parts before assembling.

Hi Laura,

Thank you for reviewing your Charlie console table.

We're so sorry to hear and see the damage to your order, I appreciate how frustrating and disappointing this must of been. I can see the part refund was agreed and this has since been resolved.

Kind regards,
Kenya

Love it!

Very nice for our garden. Took a while to put together but happy with the purchase.

Love it

Delivery really good and I took no time to put the chairs and table together 🙌

Sleek

Pretty sleek design. Fits perfectly in my space and easy to put together.

Beautiful bed!

Waited so long to treat myself to a new bed and this certainly didn’t disappoint!

Looks nice but quality is really bad

Quality is awful, screws and holes not fully aligned and the wood has even split at the side when the draw pivot screw went in.

Hi Joanne,

Thank you for reviewing your shoe cabinet.

I am so sorry to see the damage to your shoe cabinet, we can arrange for the part to be replaced. Are you able to confirm the part number/letter to customercare@laura-james.co.uk? This will help us assist you further.

Although the item is damage, I am really pleased to hear you're happy with the look of your purchase.

Kind regards,
Kenya

Inge Dining Set light grey

Lovely chairs, fairly easy to assemble - very pleased with the table and chair set in my new kitchen. The design is contemporary and fresh - would recommend!

Sleek and stylish looking

I ordered the oak frame with the grey drawers and I’m pleasantly surprised at how lovely this looks. It looks fairly expensive.
Putting it together was quite straightforward and I did this on my own in just over an hour.
Definitely would recommend.

(The only negative is, if you want to put chunky trainers, boots or heels, you’re not able to unless you keep one of the drawers the full width and do not use the dividing wood. Alternatively you could lay them on their side)

Fantastic value

I had been looking for black and cane furniture for the living room for some time. This tv unit far exceeded my expectations. I also bought the matching sideboard and I couldn’t be more pleased. The quality is excellent and fantastic value for money. I have spread the word about your website as I’ve had many compliments from visitors.

Stylish Cabinet

Very happy with A fast delivery! And the shoe cabinet looks amazing! I have been looking for something like this, that wouldn’t cost a fortune. Super easy to assemble. One part was a bit scratched, but it wasn’t very noticeable.

Nice but you have to assemble yourself

Arrived in time slot quoted.

Nice set but I don’t remember reading you had to assemble it yourself! Took us 1 hour to assemble one chair with an alan key. Admittedly we are not DIY experts but…..

The orange is a nice colour and the chair we have made up so far is comfortable (although we have put scatter cushions on it for additional comfort).

Hope to complete rest of the set at the weekend.

Great desk chair

I bought this chair for my home office and I am so pleased with the look and quality of the chair. The customer service was fantastic. There was an issue with my original order - the fabric on the seat was torn on in transit. However, on emailing customer service the issue was resolved promptly, and a replacement was provided.

Great Garden Set

This is a great garden dining set, good quality and easy to put together. The fact it stores in a nice neat cube is great and the cover fits perfectly to protect it from the elements. Delivery was on time and communication was great.

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