Grey Desk - Bampton

The Brampton is a lovely looking desk that sits perfectly in my bedroom. It has the 3-drawers I was looking for together with the cupboard with 3 storage shelves. The main carcus is not the usual 5/8" thick MDF board (typically found elsewhere) but is an impressive 2" thick so adds to the overall solidity of the desk. The oak coloured top and light grey unit is also a great colour combination.

In terms of improvements, I would suggest that Laura James addresses the obvious lack of precision in the manufacturing process; for example the dowels that connect 2 pieces together are meant to fit nice and tightly however they only fit loosely into the pre-drilled holes which affects the rigidity of the unit. In addition, the 3-draw Chester has insufficient pre-drilled holes and as such, is wobbly. In order to overcome the issue, I used x 4 small right-angle brackets which I fitted to the bottom base of the unit which made all the difference. They was also delivery issues so had to wait an extra couple of weeks to get my desk however (notwithstanding the above flaws), it was worth the wait and I'm happy with my purchase overall...

I’ve just had an email asking to provide feedback on a desk I ordered 23rd April that they think was fulfilled 14 days ago. I’ve not received the desk despite several calls and emails. If you are trying, like me, to remove stress from your life then look elsewhere for your furniture.

Product was of a great quality and delivery was very quick and smooth. Overall very happy!

I have still not received my order and have been emailing back and forth since I paid for it over 21 days ago

No idea. Paid but nothing received. Awaiting response. Alarming to receive feedback request for ‘order fulfilled 14 days ago’ when not yet delivered!

I never received the item and my partner would have loved it as a birthday gift as she loves your designs. However a member of your staff has restored my faith and I will be considering future purchases, please see my original email below:

Thank you very much Cristina.

Despite the issue with the courier delivery I would consider purchasing more items from Laura James in future as it is lovely and the exact style my partner likes.

The reason I would consider purchasing again in future is due to the customer service you have provided me.
You have been very understanding and treated this as high priority when you understood this was for a birthday present and kept me up to date throughout the process.

It can be hard to find good customer service these days but you are clearly very good at what you do and have represented your company very well which has restored my faith.

Please pass my comments on to your manager as I feel you deserve positive recognition for the work you have done here.

Thank you so much again for all your help

Best Wishes
Andrew

The desk arrived in 2 packages but each package on different days. Despite being packed well, there was damage to the draw and cupboard fronts for which we are still awaiting replacements. The screw holes are not in the correct places and some of the screws do not even fit. It took a whole day (8 hours) to put together a desk which still moves side to side if too much weight is placed on it. Ikea furniture is better quality than this.

Very happy with this desk for my daughter .Lovely colour.

This desk will certainly stand the test of time.

Good value for the money. Parts numbered for easy construction. Quick delivery. Good service.