Marston 6 Seater Rattan Dining Set - Rattan Garden Furniture - Black

The product was delivered well packaged
The ratchet tool made putting the furniture together very easy, just don’t tighten any of the screws until they are all in place

We waited months to be able to order and then actually 6 weeks for it to arrive. The delivery was excellent.
However it was a nightmare to put together- quite a few holes didn't line up and there was even some rattan partially covering a hole so the screw wouldn't go through. I'm quite good at constructing kits and have done IKEA furniture many times successfully, but my husband and I failed! In the end we had to employ someone who was an expert and he took 4 hours to do it!
We read other reviews which said exactly the same thing.
We asked Laura James if they provided a service but they didn't.
When we opened the parasol base box, we found the 2 washers were missing. We contacted Laura James and asked them to send some - their answer was they didn't have washers and they would send a new base and we should dispose of the old one. What a waste! also it was so heavy we couldn't lift it without risking our backs. Eventually we found someone to provide washers, so that was avoided.
Having complained to Laura James abouy not being able to assemble the chairs and having to employ someone, their customer service was very good and gave us a rain cover for the furniture and for the parasol as compensation.
We are actually very pleased with it now it is assembled! But- what a performance!

I received my table and 6 chairs a week ago. I have checked the boxes all items look ok but will not put them together until next year when the weather warms up. Hopefully everything will be ok when l come to do this.

Looks amazing with the built in led lights

Arrive very late (ordered at the beginning of the summer, received after nearly two months)! Took ages to assemble them, one chair couldn’t be completed as one panel is wrong design, two chairs are wobbly because the length of the legs are different.

The chairs were a tad difficult to put together where the Rattan was covering the screw holes and my parasol base pole seems absurdly tall so I will cut it down myself (think I was supplied the wrong base). That being said, the items are good quality in general and good value and the customer service I received over email to supply me with 2 tiny missing parts was exceptional. 4 stars for product quality. 5 stars for customer service.

We had great communication throughout .
Chairs and table look perfect . The chairs are easier with two people to assemble but feel sturdy and aesthetically pleasing .
Would definitely use Laura James again for products .

A good quality item however one of the chairs was faulty. I had to send three e mails before receiving a response to my complaint. Replacement not yet received hopefully here soon

We had been looking for an affordable rattan effect set for months and we were really struggling to find anything in stock due to lockdown demand. We wanted the whole set including parasol, base and covers. Although they could all be purchased individually, the bundle was not in stock, so we ended up ordering each item separately which did cost a bit more vs the bundle. I waited a couple of months for delivery and there was one delay but understandable during the pandemic. I really love this set, its sturdy, looks great, lovely colour etc but constructing it was a complete nightmare! I naively thought that for the price the chairs would come constructed but all of them needed building. The screws didn't line up on parts that needed to connect, we had instances where the rattan was covering the holes so we had to cut it, screws got shredded because holes were uneven, it was fiddly etc. Annoyingly when we did the table we discovered an Allen key ratchet. We later discovered this was printed on the table box, but it would of saved a lot of time (and sore fingers) if it were referenced in the chair instructions. The table was easy to build but big warning, there are small plastic stoppers which the glass sits on... these are not taped down or in a bag, so we actually lost 1 getting it out the box and had to search through all the rubbish! All in it took c 8/9 man hours to construct and that's with a husband who's good at this stuff. Love the finished result, shame about the process!

Absolutely love this set. Well worth the wait. Had loads of great comments from friends and family.
Cushions could be a bit deeper but that's easily solved.