The product is beautiful and worth the money. The only issue I had was it was cracked. I built it for my daughters birthday and only realised upon building there was a part crushed/fractured in the wood so it compromised the appearance. I messaged with a picture of it and was asked for the name of the part and packaging but I’d already disposed of the packaging. I emailed back and stated I didn’t have the packaging and they knew the part from the pictures sent which would mean disassembling it and remaking it which is time consuming and difficult for me, but that doesn’t matter anyway as they did not reply to my email and nothing was resolved. So I’d say poor customer services and questionable quality as unsure how the damage occurred. The delivery was timely.