I am extremely sorry to see the finish to your item and to hear you're yet to receive a response to your complaint. Our usual response time is up to 48 working hours. If you're yet to receive a response, I would be more than happy to rectify and review your complaint. Please could you email email@example.com with the attention of myself?
Once again, I am extremely sorry and this is certainly not the quality and condition we wish our customers to receive their orders.
My sincerest apologies,